Travel Incorporated Hits 97% Group Efficiency Gains

Summary

Travel Incorporated expanded automation across transient and group bookings.

Travel Incorporated’s partnership with AMGINE began with a goal familiar to many travel management companies: make travel booking and servicing faster and leaner while improving the traveler experience.

By automating key workflows through AMGINE’s automation platform and the JENi AI-assisted booking tool, Travel Incorporated improved efficiency across transient and group bookings, proving it could confidently scale volume without adding resources.

That operational success laid the foundation for the next step in the partnership: applying the same automation model to a consumer-facing group travel platform, extending real-time, AI-guided booking beyond its traditional B2B base.

The Challenge

Scaling the business while overcoming a ping-pong heavy group travel process.

As travel demand accelerated post-COVID, Travel Incorporated saw rising volume across transient corporate bookings, high-touch administrative programs, and group air travel.

Group workflows remained particularly manual, limiting how quickly the organization could respond and how far it could grow without hiring. Requests arrived through fragmented channels, including spreadsheets, Cvent, Concur, internal tools, and email.

Once agents started building itineraries, the process slowed further. Teams manually shopped flights in the GDS, sent options for approval, and then spent days revising based on traveler and admin feedback.

Group travel was a real ping-pong game. Travelers, travel admins, and our agents went back and forth through approvals and revisions before we could finally ticket the trip.

The Solution

AMGINE and JENi embedded into transient and group workflows to remove manual shopping and approval friction.

Travel Incorporated pursued automation as a phased strategy. In 2022, AMGINE was the first provider the company engaged, and Travel Incorporated was able to quickly validate the fit through a fast, low-friction initial sample.

From the vendor evaluation onward, travel-specific depth and adaptability were crucial. The AMGINE platform enabled Travel Incorporated to automate without restructuring its operating model, integrate with established systems like iRequest, and support multiple travel types under a single strategy.

Travel Incorporated began with transient and profiled corporate travel. AMGINE automated profile identification, shopping, and booking through an agent-assisted workflow that mirrored the logic of an online booking tool while preserving approvals and policy guardrails.

JENi works for us because it balances convenience with control. The traveler is making their own selections, but they’re doing it within a workflow we’ve already set up to be compliant.

The Results

60% faster turnarounds and 97% group efficiency gains.

With AMGINE and JENi embedded across workflows, Travel Incorporated reports significant efficiency gains across every channel. Transient travel is turning around roughly 60% faster.

The efficiency of group air has improved by about 97%, enabling the team to support more high-complexity programs simultaneously. These results translated directly into growth.

Travel Incorporated expanded select areas of the business by roughly 20% while maintaining stable headcount, attributing that scale to AMGINE-enabled productivity rather than added staff.

Travelers and clients have also responded positively. JENi provides a lighter, guided path that gives travelers more control inside policy boundaries, reducing corrections, shortening approval cycles, and lowering the servicing burden on agents.

Business expansion

Bringing corporate-grade group automation to a new consumer platform.

With corporate group automation proving the model, Travel Incorporated is taking the next step in its partnership with AMGINE by extending these capabilities to a consumer-facing group platform.

In collaboration with a sports marketing organization, Travel Incorporated has launched a B2C experience for large-scale event travel. Unlike corporate workflows that begin with email-based intake, the consumer journey starts on an open website.

Travelers complete a brief iRequest form with basic trip parameters and, with a single click, are routed to JENi to shop in real time.

The JENi Modify capability is essential for this audience because it allows consumers to correct mistakes without restarting the process. This creates an experience that combines consumer-style speed and flexibility with corporate-level fulfillment behind the scenes.

Looking to the future

Delivering an even more seamless traveler journey.

Travel Incorporated is continuing to invest in automation on both sides of the business. The next phase is deeper integration of generative AI within JENi to make booking more intuitive and conversational for travelers.

The goal is to keep strengthening recommendation quality and efficiency across workflows while preserving control, compliance, and service quality.

AMGINE was ahead of most other providers in delivering business-grade AI for travel and has been willing to adapt as our needs evolved.