Press release
AMGiNE Launches Automated Booking Tool that Uses AI
AMGiNE ABT uses AI to understand traveler intent and transform how corporate travel requests move from intake to completed itinerary.
Summary
AMGiNE introduced AMGiNE ABT, an AI-powered automated booking tool for managed business travel.
At GBTA Convention 2024, AMGiNE announced the launch of AMGiNE Automated Booking Tool, also called AMGiNE ABT.
The next-generation platform combines agent-facing and traveler-facing tools designed to transform how corporate travel requests are handled.
AMGiNE ABT uses AI to understand traveler intent and automatically generate relevant itinerary options, helping TMCs reduce operational costs while meeting the demand for more efficient, consumer-grade corporate travel experiences.
Corporate booking evolution
Replacing fragmented booking requests with a guided automated workflow.
Corporate travel booking is often slowed by fragmented systems, manual shopping, and repeated back-and-forth between travelers and agents.
AMGiNE ABT changes that workflow by allowing travelers to submit text-based requests through online and offline channels including email, Slack, and text.
The platform parses those requests, understands intent, and generates itinerary options within minutes. Those options can be delivered directly to travelers or through an agent, and can be modified when needed.
The goal is to remove the burden of upfront shopping while keeping recommendations aligned with traveler preferences and corporate travel policy.
Unified platform
One platform for agents and travelers across request types.
AMGiNE positions ABT as a unified platform for the different travel request types TMCs receive every day.
The tool supports email, Slack, voice, bulk reservations, and integrated web forms, giving agents and travelers one connected workflow instead of a set of disconnected channels.
With classification capabilities, urgent requests can be escalated while standard requests are routed to the right department or agent in real time.
AMGiNE combines AI automation with deep travel industry integrations across the GDS and PNR layer.
TMC benefits
Improving agent efficiency and traveler experience without removing service control.
For TMCs, AMGiNE ABT is designed to improve agent productivity, strengthen SLA performance, and reduce the learning curve for new agents.
Agents do not need to rely on cryptic GDS commands to generate options, while travelers receive faster and more personalized recommendations across multiple channels.
Travel Inc. was named among the first TMCs to deploy AMGiNE ABT as a white-labeled solution for corporate travel clients, reporting efficiency improvements of up to 160% for its team and customers.
Key features
From text parsing to PNR creation and workflow integrations.
- Text parsing: the platform reads travel requests, understands intent, searches the TMC reservation system, and compiles results for agent oversight or traveler response.
- Agent application: agents can select and modify recommended itinerary options through a full-featured app.
- Instant itinerary options: travelers receive curated options within minutes of submitting a request through email, Slack, or other channels.
- Policy integration: itinerary options can be aligned with corporate travel policy to prevent unauthorized bookings.
- PNR creation: the workflow supports automation from traveler request to booking completion.
- Workflow integrations: AMGiNE ABT connects through APIs with existing OBTs and systems such as Front, RingCentral, Genesys Cloud, and Salesforce.
Availability
Available for licensing by TMCs globally.
AMGiNE ABT is available for licensing by travel management companies globally.
The platform is aimed at TMCs looking to increase agent productivity, improve SLA response times, and deliver a better experience for agents, travel arrangers, and travelers.
AMGiNE ABT can also be white labeled by TMCs that want to offer these capabilities as a branded solution.