How MGME transformed group air travel: 50% faster, 50% leaner
Table of contents
Introduction & Background
Summary
Challenge
Solution
Outcome
What’s Next
Introduction & Background
MGME is a full-service event planning agency delivering strategic, high-impact experiences worldwide. From creative and production to logistics and travel, MGME partners with corporate clients to execute everything from incentives to large-scale conferences with precision, innovation, and personalized service.
Summary
MGME transformed its group air operations by integrating AMGiNE’s Group Air platform with its existing project management system. Faced with the challenge of booking travel for thousands of attendees, MGME streamlined a process that once took up to six weeks—cutting the time nearly in half while using 50% fewer agents.
The hybrid workflow reduced errors, improved traveler satisfaction, and gave clients real-time visibility into booking status. Now MGME is looking ahead to even greater automation through JENi, AMGiNE’s end-user traveler tool, which will enable an even smarter, scalable model for group air that delivers speed, efficiency, and white-glove service.
Monday.com dashboard providing insight on ticketing activities
The Challenge: Managing air travel for thousands without the chaos
Every year, MGME plans and executes global, high-stakes incentive programs, including eight in 2024 alone. With 99% of its business focused on group travel, MGME manages logistics at scale—particularly for incentive programs, where about 25% require complex air support to deliver a seamless attendee experience.
One long-standing client, a Fortune 500 enterprise, brings more than 2,000 attendees, in two large waves, to destinations like the Caribbean, Hawaii, and most recently, Orlando.
“It’s a massive undertaking,” says Jim Grove, Executive Vice President of Internal Operations at MGME. “We’re not just booking travel. We’re managing approvals, sourcing hotels, planning entertainment, and handling all logistics end to end. Air is just one part, but it’s critical.”
AMGiNE’s JENi – White-labeled traveler shopping tool
In the past, air booking was time-consuming and manual. Agents were copying and pasting from spreadsheets into Sabre. There was constant back-and-forth with attendees and mistakes due to incomplete data. The ticketing process took weeks and there was no visibility into reservation status.
Realizing the limitations of a manual, fragmented system, MGME set out to modernize group air with a more connected, scalable approach. MGME has long been committed to evolving its processes in ways that deliver greater efficiency, accuracy, and value for clients.
“Modernizing how we manage group air was a natural next step,” says Grove. “We wanted a solution that would boost accuracy, reduce turnaround time, and give our teams and clients greater visibility every step of the way.”
The Solution: A smarter workflow using AMGiNE saves hours of manual work
Shortly after, Grove found that solution almost by chance at an industry conference, where he was introduced to AMGiNE.
From the first conversation, Grove saw that AMGiNE’s Group Air platform could offer the speed, flexibility, and scalability they’d been missing. What started as a promising idea quickly evolved into a powerful new workflow.
Rather than overhaul the entire infrastructure, MGME integrated AMGiNE into its existing project management system, Monday.com. Together, they built a custom workflow where attendee data flowed seamlessly from registration in Cvent to approval stages in Monday.com, and finally into AMGiNE for intelligent itineraries and booking. The system allowed agents to review flight options—already filtered by policy—then send them to attendees for final confirmation.
“What’s been key is that we’re not re-entering data,” says Grove. “Everything connects, everything flows. That alone saves us hours of manual work.”
Even with some client-side security limitations preventing a fully automated traveler experience, the hybrid model MGME created dramatically improved efficiency. AMGiNE handled the complexity of flight logic and compliance, while MGME’s team maintained the personal, white-glove experience their clients expect.
Outcome: 50% faster bookings, happier corporate clients, lower costs
By integrating AMGiNE with the Monday.com workflow, MGME transformed its group air process from a manual grind into an efficient, streamlined system.
“With AMGiNE in place, we cut our ticketing time nearly in half,” says Grove. “We were able to move at double the speed.”
This boost in efficiency came with a significant cost benefit. MGME completed the entire program using only half the number of agents compared to the previous year—a major savings on labor and training.
What’s more, the attendee experience improved dramatically. Flight options that once took four or five days to arrive were now landing in inboxes in just two. And because AMGiNE’s system filtered options based on policy and preferences, there was far less back-and-forth, and fewer mistakes and voided tickets.
Monday.com ticketing system – Emails and activities
“The air experience used to generate a flood of questions and voicemails. This year with AMGiNE? We’re averaging less than one voicemail a day!” adds Grove. “That’s not just efficiency—it’s peace of mind for our operations team and our clients.”
Beyond the immediate project impact, MGME now offers real-time visibility into ticketing status across teams and for clients. With every step logged and tracked in Monday.com, and all booking options generated within AMGiNE’s interface, agents and stakeholders always know where things stand.
Monday.com ticketing management system – Status visibility
“This isn’t just a win for this event,” says Grove. “It’s a scalable model we can apply across clients. And it’s made us better, faster, and more competitive.”
What’s Next: Full automation and client self-service
On the horizon for MGME is the implementation of AMGiNE’s end-user traveler tool, JENi, an upgrade that will bring even greater automation, speed, and convenience to the booking experience.
“We want to reach a point where approved travelers get options in seconds,” says Grove. “And with AMGiNE’s flexibility, we’re almost there.”
MGME is already building relational databases to onboard clients faster and streamline traveler profiles. “It’s all about speed, visibility, and client satisfaction,” says Grove. “AMGiNE has helped us rethink what’s possible in group air.”