Classify
AMGINE uses AI to help travel agents work more efficiently across every type of travel request received.
Request intelligence
AMGINE Classify recognizes the nature of each request, such as initial booking, change, or invoice request, so agents know exactly what they are working on and how much effort and time is needed.
Operational measurement
Whether it's a new booking or a cancellation, each travel request has different handling times. AMGINE Classify automatically identifies and routes inbound email requests, enabling TMCs to more effectively measure handling times per request type.
With partners like Front, Genesys Cloud, RingCentral, and Salesforce, AMGINE enables TMCs to seamlessly route the right requests to the right queues for servicing by different groups of agents, with full audit trail capabilities.
Using AMGINE Classify, TMCs can differentiate the types of travel requests each agent services and provide agents with visibility on the various requests they receive to help optimize handling time and effort for each transaction type.
Identify, measure, and route inbound work with greater clarity across the request types your teams manage every day.
