Optimize the time spent by agents handling each type of travel request
AMGiNE uses AI to help travel agents work more efficiently across every type of travel request received. AMGiNE AI classifies each request (e.g., initial booking, change, or invoice request), so agents know exactly what they are working on and how much effort and time is needed.
Measure the handling time of each type of travel request
Whether it’s a new booking or a cancelation, each travel request has different handling times. AMGiNE automatically identifies and classifies inbound email requests, enabling TMCs to more effectively measure handling times per request type.
AMGiNE routes each request type to streamline inbound serviceability
With partners like Front, Genesys Cloud, Ringcentral, and Salesforce, AMGiNE enables TMCs to seamlessly route the right requests to the right queues for servicing by different groups of agents, with full audit trail capabilities.
Agents gain control of the requests they service
Using AMGiNE, TMCs can differentiate the types of travel requests each agent services and provide agents with visibility on the various requests they receive to help optimize handling time and effort for each transaction type.
Interested in AMGiNE’s AI classification capabilities for your TMC?