Press release
AMGiNE Partners with Cvent to Automate Group Air Booking
Travelers can receive trip proposals within minutes of completing event registration, with shopping capability sourced from the TMC.
Summary
AMGiNE and Cvent are integrating technology to automate group air booking for TMCs.
AMGiNE announced a partnership with Cvent, an industry-leading meetings, events, and hospitality technology provider.
Through this partnership, a technology integration is underway between Cvent and AMGiNE to automate and streamline the group air booking process for travel management companies.
The integration is designed to help travelers receive a response within minutes of completing event registration, with full shopping capability sourced from the TMC.
The challenge
Group air requests often become manual spreadsheet work after event registration.
Many TMCs use Cvent to manage events, but one of the most repeated requests AMGiNE receives is help automating the manual processing of group air requests exported into spreadsheets once travelers register for a meeting or event.
Preparing an initial quote can take TMC agents more than five minutes for each group traveler. The process begins when travelers register for an event and the registration data is exported to Excel.
An agent then uses that spreadsheet to manually create PNRs and proposed itineraries for each traveler, often working through hundreds or thousands of rows for a single event.
We know how tedious it can be for corporate agents to sift through hundreds or thousands of rows of a spreadsheet for just one event.
Agent efficiency
AMGiNE expects to boost agent efficiency by up to 3x.
The integration between Cvent and AMGiNE is expected to boost agent efficiency by up to 3x by eliminating the manual export of requests and reducing processing time.
AMGiNE’s APIs respond to a registration request within 15 seconds of receipt, pulling data from the traveler’s registration form and automatically generating a trip proposal according to the TMC’s specifications.
If desired by a TMC, AMGiNE can route requests to an agent for additional oversight before sending options to the traveler.
Traveler experience
Trip proposals, flight options, and seat maps within minutes.
Travelers benefit because they can receive trip proposals, including flight options and seat maps, within minutes of registering for a meeting or event.
They can self-select the flights they want to take while ensuring selected options stay aligned with corporate travel policies.
Travelers can also request agent assistance when required, keeping automation connected to the service model TMCs need for complex group travel programs.
With AMGiNE automating bulk reservations, all the manual effort is removed, enabling agents to prioritize servicing their corporate customers.
Cvent Alliance Partner
The AMGiNE app is available in the Cvent App Marketplace.
As a Cvent Alliance Partner, the AMGiNE app and integration enabling group air bookings is available for download by TMCs from the Cvent App Marketplace.
TMCs that want to benefit from automated group air bookings must be an AMGiNE partner so the AI platform can access the TMC’s GDS content and policies.
AMGiNE also showcased its group air booking solution at Cvent CONNECT in San Antonio, TX.
About AMGiNE
AI automation built specifically for travel management companies.
AMGiNE is a next-generation AI automation platform designed specifically for travel management companies.
Through API-first capabilities, AMGiNE automates travel requests and streamlines serviceability for TMCs across online and offline booking channels.
AMGiNE has 25 issued and allowed patents and continues to explore new use cases for servicing its TMC partners.