Features released to production

• Amadeus:  Support for Profile Blind Merge by record locator

• • • Added support for merging a traveler profile and the associated corporate profile into the PNR using the Amadeus Profile record locator.
    • If the merge request fails the system will revert to moving the corporate and traveler profiles separately.  

• Admin Tool: Auto Suspense when no content is returned

• • • Added a new auto suspense configuration when ‘Air, Hotel or Car has no content available’.
    • When enabled this feature will auto suspense a request when no content is returned from an itinerary search.
    • If any one of the itinerary searches (air/car/hotel) fails to return any results, the trip will move to a ‘Client Declined’ state and be pushed to an agent for review. 
    • This feature is configurable at the branch level. 
    • When a request contains invalid or missing dates, for example, the GDS search will fail.    
    • In these cases the trip can be routed to an agent for investigation prior to sending to a traveler. 

• Sabre: Issue Resolution – Shell PNR creation when request is malformed

• • • Resolved an issue where Shell PNR creation fails if the request is malformed. 
    • This applies only to TMCs who are configured to create a shell PNR at time or request ingestion.
    • If the trip request is missing a departure date or destination code for example, the Shell PNR failed to create.  
    • This scenario can occur when 3rd party systems such as Cvent, TMC apps or forms fail to collect the minimum required information.  
    • Creating the Shell PNR and documenting the traveler information will assist agents to service the request offline

• JENi:  Language Support for Japanese and Canadian French

• • • Added support for Japanese and Canadian French in the JENi traveler experience.
    • A new dropdown appears in the upper right corner of the display for language selection.
    • Selecting a language will change all labels in JENi to the selected language. 
    • Language translation applies only to displayed labels in JENi, it does not apply to data coming from the GDS.  

• White Label Form: Added Branch level customization features

• • • Added feature for a customizable page header.
    • Added feature for a customizable page footer.
    • Added feature for a customized label below Destination City.
    • Added feature for a customized label below Departure/Return Date.
    • Added feature for a customized label below Departure/Return Time.
    • These features will provide TMCs with more granular control in the White Label form display. 

• Amadeus: Added feature to source airline Proflight(P0) content in Zambia

• • • Proflight files their fares for domestic Zambia flights in USD rather than the local currency ZMW.  This causes Proflight to be dropped from the low fare search results.  
    • For domestic Zambia flights we now perform an additional search specifying the search currency in order to source Proflight content. 

• Internal: Added additional logging for user creation

• • • Added additional logging to assist with resolving issues related to user creation

• Seat Selection :  Issue Resolution – Seat Map failure

• • • Resolved an issue where seat maps for specific fare brands failed to appear.
    • This issue was most common for Air Canada and Southwest
    • Built a fall back process when GDS APIs fail to return seat data.
    • This change will improve seat selection for Air Canada and Southwest 

• Sabre: Issue Resolution – Booking Failure

• • • Resolved an issue where multi stop flights, booked using leg-by-leg search caused a repricing failure.

• Agent Experience: Issue Resolution – Missing Information Time Out

• • • Resolved an issue where the Missing Information Time Out failed to trigger correctly
    • Requests that do not have the minimum required information for processing will now transition to a suspended state when the missing information time out window expires.   

• Amadeus: Issue Resolution – Booking Failure

• • • Resolved an issue that caused Amadeus flight bookings to fail

• Sabre:  Credit Card – Add card usage type

• • • Added support for optionally assigning a default credit card ‘usage type’ in Form of payment configuration
    • When a credit card is collected in the check out screen the default card usage type will be added to the form or payment in the Sabre wallet. 
    • This will assist TMCs that require this information for their QC and ticketing systems.

• Admin Tool :  Issue Resolution – Release Notes

• • • Resolved an issue where ‘TMC Admin’ users were unable to view release notes. 

• Notification Rules: Issue Resolution – Direct To Traveler

• • • Resolved an issue where the Direct to Traveler email notification would include the traveler email when it was not configured to do so.

• Travelport+:  Added support for Tour Code

• • • Added support for Tour Code in the Travelport+ pricing record.

• API:  Added support for Hotel/Car Branch override

• • • Added API support for overriding Hotel/Car branch information
    • This will allow API users to dynamically define this information in the CreateWorkspaceRequest call.

• Sabre: Guest Fields – Record Seat Preference / FQTV in PNR history

• • • Seat Preference and Frequent Traveler  (FQTV) information collected on the checkout screen in the Guest workflow is now recorded in the PNR.
    • For Sabre, these remarks are recorded in 5H- remarks.

• Admin Tool: User Management – Improve Branch Assignment Interface

• • • Introduced a new interface for assigning users to branches.
    • Users can be assigned to a Corporate Account (Serviced Entity) which automatically assigns them to all branches within that account.
    • Option to assign users to specific branches is still available.
    • Option to assign users to all branches is still available.
    • This improves user management for TMCs that restrict user access to specific accounts.  

• Admin Tool: Issue Resolution – Configuration conflict

• • • Resolved a conflict between a display configuration (‘Show In Policy Results Only’) and an Auto Suspense configuration (‘Air, Hotel or Car has no “in policy” options available’)
    • A dependency was inadvertently introduced in the application of these rules.
    • This has been removed as these configurations should work independently.

• Admin Tool: Issue Resolution – Branch Search

• • • Resolved an issue where an exact name search failed to return the correct branch.

• Admin Tool: Issue Resolution – Tour Code application 

• • • Resolved an issue where an inactive Tour Code was being applied to flight pricing.

• Notification Rules: Issue Resolution – Client Decision rule

• • • Resolved an issue where the client decision notification rule would trigger in error when a request transitioned to a suspense state due to an ‘Out of Policy’ recommendation.
• Admin Tool: Issue Resolution – Ranking Non-Stop Flights
  • • Resolved an issue where non stop flights were not being ranked correctly.

• Agent Experience:  Design changes for Login and User Interface
• • • Design change for login page and background color
    • Design changes to Transaction List include:
      • New screen for access to Agent Experience and Admin Portal
      • New screen contains ‘Release Notes’ and ‘About’ information
      • Hamburger menu (file uploads)  moved to operations drop down menu
      • Search bar moved to left side for easier access
      • 24 hour time display is now a toggle on the main menu
    • Design changes to Trip Display include:
      • New design for Menu bar options display
      • ‘Decline Itinerary’ option appears in red
      • Operations menu is still visible from within the Trip display
      • Clicking on ‘Agent Experience’ will return you to the transaction list
      • Clicking on the Amgine logo will return you to the platform selection screen

• API:  Travelport+ – Add support for booking profile

• • • Added support for identifying profile name in the ‘Booking Profile’ node  

• Sabre: Issue Resolution – Added re-try logic

• • • Added additional re-try logic for Simultaneous Changes error.

• Agent Experience: Issue Resolution – Flight bundling

• • • Resolved an issue where direct flights with an interim stop and no change in flight number caused a failure to bundle the fare.  

• Admin Tool: Issue Resolution – Branch creation

• • • Resolved an issue where branch creation fails for a newly created TMC. 

• Admin Tool: Issue Resolution – Input Validation

• • • Added input validation in notification rules for security compliance 

• Amadeus: Issue Resolution – Corporate Rate Search

• • • Resolved an issue where an invalid airline corporate rate code would cause the Amadeus Master Pricer search to fail.    

• JENi Traveler Experience: Issue Resolution – Out of Policy display

• • • Resolved an issue where flights selected during shopping that appeared as ‘Out of Policy’, failed to display the additional ‘Out of Policy’ acknowledgment on the check out screen. 
• Policy: Issue Resolution – Policy Application for connecting flights
  • Resolved an issue where policy was not being applied to connecting flights that included a change of airline. 
• Policy: Issue Resolution – Policy Application  – Return Flight
  • Resolved an issue where policy was not applied correctly to the return flight.  Policy application appeared correctly in Agent Experience but failed in the JENi display
• Policy: Issue Resolution – Policy Application – Leg Rules
  • Resolved an issue where Outbound/Return Leg policy rules were not correctly applied to bundled fares
• Policy: Issue Resolution – Policy Application – Bundled Fares
  • Resolved an issue where a bundled fare appeared as ‘In Policy’ but the detail Policy rules showed as ‘Out of Policy. 

• Cvent/Sabre:  Add support for Custom Trip Data

• • • Added support for mapping non travel Cvent data elements to our Custom Trip Data object. 
    • Any Cvent data element available to Amgine is now added to our Custom Trip Data object. 
    • Data fields within Custom Trip Data can be mapped to our Custom Fields and pushed into the PNR in any required format. 
    • This feature expands our ability to record any available information from Cvent in the Sabre PNR  

• Admin Tool:  Custom Fields – Custom Trip Data Transformations

• • • Added support for performing RegEx transformations to Cvent data received in Custom Trip Data object 
    • Data received from Cvent may not be in the format required by a TMC
    • Transformations allow us to alter the data format prior to storing this information in the PNR.  
    • This feature provides more granular control over remark information entered in the PNR.    

• Admin Tool: Auto Suspense when no ‘In Policy’ options are available

• • • Added a new auto suspense flag for “Air, Hotel, Car has no “in policy” options available”
    • When this flag is enabled:  If we are not able to find any ‘In Policy’ options for one or more of the itinerary elements (Air/Car/Hotel), the Trip will move to a ‘Client Declined’ state.  
    • The request will be pushed to an agent for processing.  The agent can take over the Trip and select options to recommend to the traveler.    
    • For accounts where ‘Out of Policy’ options are hidden or not bookable, this feature will reduce the incidence of travelers being unable to select options in the JENi traveler experience. 

• JENi Traveler Experience: Support text customization for Out of Policy selections

• • • When a user selects an ‘Out of Policy’ option, a default message can be displayed.  Similarly, on the check out page an additional default acknowledgement message can be displayed to force the user to acknowledge the ‘Out of Policy request.  
    • Both of these default messages can now be customized at the Branch level. 
    • This feature will allow TMCs to customize the message displays when a user selects and books out of policy.  

• JENi Traveler Experience: Customize text for ‘Other Option’ Tab

• • • Added text customization for ‘Other Options’ shopping tab
    • This text can be customized at the Branch level

• Admin Tool : Lowest Logical Fare (LLF) Calculation based on Policy

• • • Currently lowest logical Fare is calculated based on the lowest price available in the bundled fare search regardless of corporate policy application.  Some configurable exceptions exist to remove low cost carriers from the calculation.  
    • This new feature allows the option to select LLF only from ‘In Policy’ bundled flight options
    • This allows a more relevant calculation of LLF that adjusts dynamically based on origin, destination, dates, times and availability.  

• API:  Add Aircraft Equipment Information 

• • • Added Aircraft Equipment Code and Equipment Name to API response
    • Added Master Data table for Equipment Code translation 

• Amadeus: Issue Resolution – Southwest content

• • • Resolved an issue where Southwest content was filtered out due to Master Pricer low fare search returning only Basic Fares.    
• Front: Issue Resolution – Missing Information flow fails to trigger
  • • Resolved an issue where the missing information flow failed to trigger due to multiple workspace configuration in Front 

• Sabre-Profile Search:  Add Name and Date of Birth check

• • • New feature for more stringent Sabre Profile search
    • Sabre profile search by email address can return multiple profiles where the email address exists
    • When multiple profiles are found, the system now checks each profile for a match on First Name, Last Name and Date of Birth.
    • The first profile to match on all 3 criteria will be selected for use during PNR creation
    • If there are no profiles that match all 3 criteria, this indicates a ‘profile not found’ situation and the system will default to Guest Workflow 
    • Sabre profiles allow multiple email addresses in the profile which contributes to the wrong traveler profile being selected when we search based on email alone.  This feature improves the profile search and will reduce the incidence of selecting the wrong traveler profile.   

• API:  New Endpoint to assign Connectors to a Branch 

• • • 3rd Party Connectors allow connections to external systems such as Front, RingCentral etc. 
    • Once created, 3rd Party Connectors must be activated for the Branches where they are required.  
    • This new endpoint allows API users to programmatically assign 3rd Party connectors to a branch.  This assists api users with self onboarding.  

• API: Add Airline Locator, Hotel and Car confirmation numbers

• • • Travel Workspace response now includes Airline Record Locator, Hotel confirmation numbers and Car Confirmation Numbers.  
    • These values are only available on successful completion of the booking process.
    • This feature assists API users who have implemented a chat solution to provide confirmation numbers to a traveler as they become available in the workspace. 

• Internal-Notification Rules: Internal Notification on Email failure

• • • Added internal notification to fire when an Email Notification Rule fails to generate an email. 
    • This will assist our Customer Team with troubleshooting email failures  

• Agent Experience: Add Video Training Hub

• • • Added new hamburger menu item for ‘Training Hub’ 
    • The training hub allows us to post training videos that can be accessed 24/7
    • The first training video has been released and we will be adding new videos as they become available. 
    • The training hub will allow on demand access to training materials

• 3rd Party Connectors: Issue Resolution – Front Connector 

• • • Resolved an issue where Front Connectors failed to create due to an error with token storage. 

• Sabre:  Issue Resolution – Automated Seat Selection

• • • Resolved an issue where automated seat selection was executed but failed to store in the PNR 

• Sabre: Issue Resolution – Session Usage 

• • • Resolved an issue where sessions used for profile read requests were not being released correctly.

• Admin Tool-Traveler Selection:  Edit All option

• • • New option to execute mass changes to all displayed travelers on all pages
    • Previously multi select changes could only be applied to a single page
    • This feature assists agents when mass changes need to be made for enterprise accounts with thousands of travelers. 

• API:  Expose Carry On Baggage information

• • • New feature to expose carry on baggage information in the Travel Workspace
    • API users can now provide this information to their users. 

• Agent Experience: Lock functionality for Agent Approved state

• • • Introduce lock functionality for Agent Approved state
    • Agents viewing a TripID in Agent Approved state will now lock the Trip
    • Other agents will only be able to view the trip but not make changes
    • This is to prevent race conditions when multiple agents try to “Take over” a request at the same time. 

• Notification Rules: Show all itinerary recommendations in the email body 

• • • New feature to show all itinerary recommendations in the email body
    • The system will automatically assign a numeric sequence to each recommendation. e.g. Option 1, Option 2 etc. 
    • This applies to all itinerary types:  Flights, Hotels and Cars
    • This feature is for TMCs who prefer to show all itinerary options in the body of the email.  
    • Warning:  Itineraries with multiple Air/Car/Hotel options will produce a very long itinerary which is difficult for a traveler to consume and inevitably leads to more email communication.  Providing a link to the JENi Traveler Experience is the Amgine recommended approach and is proven to be a far better user experience.  

• Agent Experience: Display email addresses in Email Preview screen

• • • The ‘Preview Email’ option in the ‘Confirm to Send’ menu now displays email address information 
    • The To, CC and Bcc email addresses are displayed above the email body
    • This feature assists agents to understand who the email will be sent to. 

• Infrastructure: Add support for Airport Code DJT

• • • Add support for the new airport code DJT-President Donald Trump – West Palm Beach FL.  Airport code DJT  will replace the PBI-West Palm Beach FL. code
    • Currently we support both DJT and PBI. 

• Sabre Flight Booking:  Issue Resolution – Itinerary Status Error

• • • Resolved a deserialization issue that caused a successfully booked Sabre itinerary to display as Booking Failed 

• API: Issue Resolution – Conversation Endpoint failure 

• • • Resolved an issue where requests to the conversation endpoint generated a 500 Server Error and failed to create a Travel Workspace

• JENi Traveler Experience: Issue Resolution – JENi fails to load

• • • Resolved an issue where JENi fails to load when GDS content is not available
    • Added re-try logic when retrieving itinerary in JENi

• Cvent-FOP:  Trigger Credit Card Collection based on Cvent Registration

• • • New feature to trigger Form of Payment (FOP) collection based on Cvent Registration Type or Registration Path variables
    • For each Registration value a passenger number can be assigned to trigger FOP collection.  This is configurable at the branch level 
    • For example:  RegPath1-Collect FOP from Passenger 3 or higher, RegPath2-Collect FOP from Passenger 1 and higher
    • Amgine only collects the Credit Card Information and populates the Form of Payment field in the PNR.
    • Amgine does not charge the Credit Card or store the Credit Card information anywhere in our platform.  This is due to PCI compliance requirements. 
    • This feature allows TMCs to automate the collection of Credit Cards when a group has separate FOP collections requirements for different types of registrants in Cvent

• Policy-FOP:  Trigger Credit Card Collection based on Policy Group (GUID)

• • • New feature to trigger Form of Payment(FOP) collection based on Policy Group GUID
    • For each Policy Group(GUID) a passenger number can be assigned to trigger FOP Collection
    • For example:  PolicyGroup1-VIP(GUID 11111)-Collect FOP from Passenger 3 or higher, PolicyGroup2-Sales(GUID 22222)-Collect FOP from Passenger 2 and higher
    • Amgine only collects the Credit Card Information and populates the Form of Payment field in the PNR.
    • Amgine does not charge the Credit Card or store the Credit Card information anywhere in our platform.  This is due to PCI compliance requirements. 
    • This feature allows TMCs to automate the collection of Credit Cards based on Policy groups

• JENi: Modify Intent – Pre-Populate itinerary with existing intent

• • • New Feature to pre-populate origin/destination/dates with information received in the original request.
    • Once pre-populated intent fields can be restricted so no changes are allowed.
    • For example if a group only allows travel on a specific date and to a specific destination, the user can be prevented from making any change to the date and destination fields. 
    • This feature allows more granular control of the modify intent screen 

• JENi: Fee Description configuration now accepts HTML

• • • Fee Description configuration now accepts HTML code.
    • This allows for greater flexibility and customization of the Fee Description on the check out page

• White Label Form: Allow addition of guest travelers

• • • New feature to add guest travelers in the White Label Form
    • Travelers must still authenticate with their email address prior to accessing the white label request form
    • Once authenticated one or more guest travelers can be added to the request
    • When the search is executed it will be for multiple travelers.   
    • At booking time all travelers will be in a single PNR

• Amadeus: Credit Card Collection

• • • Credit Card information collected in the check out screen is now added to form of payment field in the Amadeus PNR

• Agent Experience: Visual Indication when Filters are applied

• • • When filters are applied to the transaction list, the column headers now indicate that the display is “Filtered”

• Agent Experience: Filter by Agent Declined state

• • • Itinerary state filter has a new option to filter by Agent Declined state

• Agent Experience: Search by PNR record locator

• • • The search box now includes search by PNR record locator
    • This is in addition to the existing search by Passenger Name and TripID

• Custom Fields: Trigger collection on ‘Out Of Policy’ selection

• • • New Feature to trigger a custom field only when an ‘Out Of Policy’ selection is made
    • This allows collection of one or more data elements for Out of Policy bookings.  For example, collecting a reason for booking out of policy. 
    • Standard Custom Field configuration is available.  This could be a generic text field, a drop down list or a paired list to support a reason code. 

• Notification Rules: Add Policy Compliance information 

• • • New Feature to add policy compliance information to notifications
    • Email notifications can now include pass/fail information for all policy rules applied to a booking
    • This feature is used to notify agents why a booking was considered to be Out of Policy.

• Seat Selection:  On default seat assignment check for paid seats

• • • When a traveler fails to assign seats, we can configure a fallback to automatically request an Aisle or Window seat.  
    • This is a GDS function and we have observed in some instances the GDS will select a paid seat in error.
    • Added an additional check to look for ‘PAYMENT REQUIRED’ in the seat response.  
    • If a paid seat is found it will be discarded.   

• API:  Add New Endpoint for adding PNR Locator to existing Trip Workspace

• • • For API users that create their own shell PNR, this allows the ability to create a Travel Workspace in Amgine and in parallel kick off their Shell PNR creation. 
    • Once the Shell PNR is created and a PNR locator is available, the new endpoint can be used to update the PNR locator in the new Travel Workspace
    • This allows for faster asynchronous processing. 

• API:  Add Gender options

• • • Update the Travel Workspace request to support additional gender options
    • Workspace now supports gender types U-Undisclosed and X-Unspecified

• API: Add New Endpoint for Get Hotel Room Alternatives

• • • This new endpoint allows API users to request all room rates available at a specific hotel

• API: Automated Onboarding Package Generation

• • • Internal automation to create an onboarding package for new API users

• Internal: Automation Testing

• • • Added authentication process for White Label Form to support automated regression testing

• Internal: Added logging for booking failures

• • • Add additional logging when deserialization issues cause booking failure

• Internal: Added White Label configuration 

• • • Add additional indicator to differentiate ‘Amgine White Label Form’ from ‘Front White Label form’

• Custom Fields: Issue Resolution – Add null checks

• • • Resolved an issue where custom fields that contained format errors generated a null exception causing the booking process to fail

• JENi Traveler Experience:  Optional display for Budget Consumption bar

• • • Feature to optionally display the budget consumption bar
    • The budget consumption bar provides a visual representation of how much of the available budget is used as flights are selected during the shopping process
    • This was previously on by default, agencies can now choose if they want this displayed.  This is configurable at the branch level.  

• JENi Traveler Experience:  Text configuration for Recommendation Tab

• • • Feature to optionally change the text for the Recommendation Tab
    • The recommendation tab can now be configured to display the text of your choice.  Eg. Preferred Flights.  This is configurable at the branch level.

• JENi Traveler Experience:  Request Assistance screen – Show message only

• • • Feature to configure the request assistance screen to only display a message to the traveler. 
    • The text box that allows a user to submit a message to an agent is removed along with the submit button.  This is configurable at the branch level. 

• JENi Traveler Experience: Request Assistance Screen – HTML markup

• • • Feature to allow HTML markup for screen display
    • This is configurable at the branch level. 

• JENi Traveler Experience:  Show ‘Out of Policy’ options but prevent selection

• • • Feature to display ‘Out of Policy’ options but prevent selection
    • ‘Out of Policy’ options will appear but the select button will be hidden
    • This allows travelers to see ‘Out of Policy’ options so that they are aware the flight options exist, but still prevents them from selecting these options.  

• JENi Traveler Experience:  Default traveler to the shopping Tab

• • • Feature to default the traveler into the shopping experience.
    • On entry to JENi, the traveler will be in the shopping Tab rather than in the recommendation Tab.  This is configurable at the branch level
    • This allows customization of the travelers experience to push directly to the shopping process and bypass the presentation of pre selected itinerary recommendations

• JENi Traveler Experience: Persist Airline/Stops filter when shopping

• • • Feature to persist filters for preferred airline and number of stops during shopping
    • When a preferred airline or ‘number of stops’ filter is applied on the first leg of an itinerary, the filters will automatically be applied to all subsequent legs of the itinerary.  This is configurable at the branch level
    • This feature assists travelers in the flight selection process and attempts to keep them on the same airline once they have indicated a preference.  Travelers can make changes to the filter selection at any time if they wish.  

• JENi Traveler Experience: Agent Remarks button – Text Configuration

• • • Feature to configure the text displayed for the ‘Agent Remarks’ Button
    • The text for this button can now be configured at the branch level
    • This allows flexibility for TMCs who wish to customize this button to their workflow.  This is configurable at the branch level

• JENi Traveler Experience: Default Agent Remarks

• • • Feature to configure default text for Agent Remarks
    • Default text can be configured at the branch level
    • Agents can view and edit the default text in Agent Experience
    • This allows TMCs to default Agent Remarks and customize the use of Agent Remarks to their desired workflow

• JENi Traveler Experience: Block Space Air – Bold Text

• • • For block space flights, the text for “Airline Negotiated Group Space” now appears in bold

• Agent Experience:  Detailed Policy Rules Display

• • • Feature to display a detailed list of all policy rules applied to travel content
    • Clicking on the Policy Icon in any Air/Car/Hotel availability display or in the itinerary recommendation list now displays all applicable policy rules
    • The display details which policy rules passed and which policy rules failed along with the reason for the failure
    • This will assist agents in understanding how the system applies policy and why an itinerary recommendation is “In” or “Out” of policy.  

• Agent Experience:  Record Seat Selection information in Request History 

• • • Request History in the TripID now records Seat Selection information 
    • Attempted seat selection for each traveler and each flight is stored in history

• Sabre:  Suspend TAW command when PNR is created externally

• • • Feature to suspend addition of TAW (Ticketing/Time Limit) command when the PNR is created external to AMGINE. 
    • This will allow TMCs who create their own shell PNR to maintain their preferred format for the TAW entry. 

• Sabre:  Feature to read preference information from the Sabre Profile

• • • Feature to consume airline/hotel/car preference information from the Sabre profile.  
    • Preference information must be in the Sabre defined preference fields, this information cannot be consumed from coded remarks lines in the profile. 
    • The system can be configured to select an additional itinerary option based on Sabre profile preferences. This is a new ranking profile that can be configured to pull preference information from the Sabre Profile.  
    • This new ranking profile is configured at the branch level and can be used in conjunction with other ranking profiles that pull preference information from other sources such as Prime Numbers, Agentivity or Branch configuration.  

• Amadeus / Travelport+: Default Seat Selection

• • • Feature for default seat assignment, when the traveler fails to select seats.
    • Branch level configuration allow selection of an Aisle or Window seat for default
    • When the traveler fails to select seats, automatic seat selection is performed based on the default Aisle or Window configuration.
    • This feature is dependent on GDS functionality.  The system will attempt to select the default seat but there is the possibility that no seats are available for selection.  

• Amadeus: Improve Request History Logging in the TripID

• • • Enhancements for logging Amadeus PNR interactions in Request History

• API: Enhancement to API authentication process

• • • Internal updates for API users 

• API: Enhancement – Persist PNR in the workspace

• • • Persist PNR in the workspace so that it can be retrieved with the Travel Workspace endpoint

• Infrastructure: Add city code for MIL

• • • Add city code for Milan Italy (MIL) to master data

• Agent Experience: Issue Resolution – Internal Server Error

• • • Resolved an issue where TripIDs in a closed state failed to retrieve itinerary options 

• Ring Central: Issue Resolution – Webhook fails to create TripID

• • • Resolved an issue where Ring Central webhook calls failed to create a TripID in Agent Experience

• JENi: Issue Resolution – Unable to book ‘Out of Policy” option

• • • Resolved an issue where selecting an ‘Out of Policy’ option caused the confirmation button to be disabled

• JENi: Issue Resolution – Traveler Remarks

• • • Resolved an issue where the display of Traveler Remarks did not preserve the start of a new line

• White Label: Issue Resolution – Traveler Authentication

• • • Resolved an issue where a GDS Profiled traveler could authenticate in the White Label form when the profile search feature was disabled.  

• Block Space Air : Issue Resolution – PCC Currency

• • • Resolved an issue where the PCC currency code was not being applied to block space flights

• Infrastructure:  Migrate airline images to AWS

• • • Migrate airline images from amgine.ai to AWS S3 bucket storage

• Seat Maps:  User Interface improvements for multi passenger bookings

• • • New feature to auto select next traveler and next flight leg
    • When a seat is selected for the first traveler, we auto advance to the next traveler for seat selection
    • When all seats are selected for a flight, we automatically advance to the next flight and select the first traveler for seat selection. 
    • This provides a better experience for users and reduces the number of clicks

• Cvent:  Translate text airline name to airline code

• • • Feature to translate a text string airline name to an airline code for inclusion in the SSR FQTV PNR entry
    • System will attempt to match the airline name but if the name is misspelled the match may fail and the SSR request will fail in the PNR

• Sabre: Issue Resolution – Filter flight options that include a Bus segment

• • • On international itineraries some airlines will return a bundled flight itinerary that includes a bus segment
    • These itinerary options are considered less desirable and are now filtered out of the result set

• Sabre: Issue Resolution – Air corporate discount codes

• • • Resolved an issue where corporate discount code was not applied correctly when one or more segments of the itinerary did not qualify for a discount

• Auto Seat Assignment: Issue Resolution – Seat selection fails intermittently

• • • Added a 10 second delay to allow PNR to settle before attempting auto seat assignment

• Travelport: Issue Resolution – PCC emulation fails

• • • Resolved an issue where the SEM emulation command failed to execute for Travelport+ users

• Travel Policy: Issue Resolution – Unable to book ‘out of policy’ options

• • • Resolved an issue where ‘out of policy’ flight options were displayed but could not be booked.

• Block Air:  Feature to support one way block space

• • • New feature supports one way block space bookings
    • Separate passive PNRs must be created for outbound and return legs
    • Amgine connects to these PNRs and monitors inventory
    • Block space content is available for selection in our Agent Experience and our JENi traveler experience
    • Travelers can mix and match from multiple one way options on each leg
    • At booking time, an availability check is performed on the appropriate passive PNR prior to booking.  
    • If space is available, passenger names are added to the appropriate block space PNR
    • If agents manually add names to the passive PNRs Amgine automatically adjusts inventory accordingly.  

• Agent Experience:  Issue Resolution – ‘Book Trip in GDS’ error

• • • Resolved an issue where the “Book Trip in GDS” option displays an error when there are multiple recommendations selected.  

• Amadeus:  Issue Resolution – SSR elements fail to store in the PNR

• • • Resolved an issue where some SSR elements failed in the PNR for multi passenger requests

• Sabre: Issue Resolution – Policy Remarks not added to the PNR

• • • Resolved an issue where the Travel Policy remarks were not entered correctly in the PNR

AMGINE – Features Released to Production

• Infrastructure:  Implement New AMGiNE logo

• • Implement new AMGiNE logo across all platforms

• Infrastructure:  Scheduled AWS / Key Vault maintenance

• • Scheduled Maintenance for internal systems

• Travel Policy:  Feature to support State, Province, and Country codes  

• • Feature to create policy rules that  define origin/destination based on a country code or State/Province code
  • Rules use all IATA Country codes internationally and State/Province codes for USA/Canada.
  • New Policy rule types added:
    • Outbound Leg – From/To Country Code
    • Outbound Leg – From/To State/Province Code
    • Return Leg – From/To Country Code
    • Return Leg – From/To State/Province Code
    • This feature allows the creation of policy rules based on broader geography requirements.

• Travel Policy: Issue Resolution – Rules display shows ‘No Data Available’

• • • Resolved an issue where the Policy rules window in Agent Experience sometimes displayed a ‘No data Available’ error message

• Sabre:  Issue Resolution – updates to PNR received from field

• • • Removed outdated references to HGB branding in P6 field

• Sabre:  Issue Resolution – Filter out flight options that include a Train connection

• • • Added an additional filter to remove flight options that include equipment type code TRS

• Amadeus:  Feature to support PB commands in custom fields

• • • Feature to support the use of PBRT/PBRC blind profile move commands in custom fields
    • This feature allows the option to move one or more Amadeus profiles into the PNR

• Amadeus:  Feature to support Flight Search using Corporate Discounted rates

• • • Feature to support branch definition of airline discount codes
    • Discount is applied to the flight search and booking process.

• Amadeus:  Issue Resolution – FQTV/KTN/Phone fields

• • • Resolved issues with entering loyalty numbers, Known Traveler number and phone numbers  in the PNR.

• White Label:  Issue resolution – Round Trip / Multi City selector display

• • • Resolved an issue where the Trip Type selector would disappear when Hotel/Car intent objects were disabled.

• JENi Modify Intent:  Issue resolution – Time Selection

• • • Resolved an issue where selecting ‘Any Time’ for the departure time caused an ‘Invalid Date’ error

AMGiNE – Features Released to Production

• Travel Policy: Feature to Auto assign ‘Trip Total Flight Price’ from ‘Flight Price LLF’ calculation
  • When policy includes ‘Flight Price LLF’ plus a dollar amount, the calculated LLF (lowest logical fare) is automatically assigned as the Maximum ‘Trip Total Flight Price’ value.
  • This feature allows dynamic assignment of Maximum budget based on the itinerary requested and the LLF calculation.
• White Label Form: Feature to support Guest Traveler workflow
  • White Label Form submission requires a user to authenticate via a code sent to their email.
  • Current profile system expects a valid GDS traveler profile for processing
  • Introduced a mechanism to allow re-routing to guest flow when a traveler profile is not available.
  • This feature will allow known travelers to submit requests and then provide their personal information (name/DOB etc.) in our JENi check out screen.
• Cvent: Feature to support Travel Arranger Registration Type
  • When a travel arranger is booking on behalf of one or more other travelers in Cvent, they choose a Travel Arranger registration Type.
  • The Cvent registration is generated with the Travel Arranger as the primary attendee plus one or more guests.
  • The travel arranger does not require flight options for themselves.
  • Amgine now supports this scenario to collect the flight itinerary information and exclude the Travel Arranger from the flight itinerary request.
• API Travel Policy: Feature to consume Policy Rules with Trip Request
  • Feature to allow Travel Policy rules to be dynamically defined in the API call to our service.
  • This feature allows Amgine API users to manage policy rules internally and not depend on the Amgine Policy rule set.
  • For API users this eliminates the need to create or update policy rules in Amgine.
• API Intent Only option: Feature to allow submission of ‘Intent Only’ trip requests
  • This feature allows submission of requests to be processed as ‘Intent Only’.
  • Intent only requests allow a TripID to be created without triggering content fetch from the GDS.
  • In conjunction with Direct to Traveler flow, a link to the JENi traveler experience can be generated and sent to the traveler .
  • The traveler is directed to the Modify screen in JENi with the expected itinerary pre populated .
  • Traveler can make changes or additions to the itinerary, trigger content fetch and proceed to booking.
  • Using this method API users can defer content fetch until the traveler triggers the search. This provides fresh results on the initial search.
  • For groups where deviations are common, it allows the user the flexibility to make changes prior to content fetch.
• Database: Added airport code SWO
  • Added airport code SWO – Stillwater Regional Airport, Oklahoma.
• Amadeus: Feature to include S coded (service elements) lines
  • All Amadeus profile move commands now include the S coded lines of the profile to be added to the PNR.
• Amadeus: Feature to update name field reference information
  • Custom fields now support changes to the reference information associated with an Amadeus name field.
• Amadeus: Issue Resolution – Middle Name
  • Resolved an issue with Amadeus PNR creation where passenger middle names failed to be added to the name field of the PNR.
• API Amadeus: Issue Resolution – Guest Workflow fallback
  • Resolved an issue where requests that did not have a traveler profile defined would fail.
  • When a traveler profile is not available in the in API call we default to Guest workflow to complete the PNR.
• Amadeus: Issue Resolution – Multi passenger bookings
  • Resolved an issue where trip requests with multiple passengers would cause PNR creation to fail.
• Amadeus: Issue Resolution – Queue Placement fails to use the correct category
  • Resolved an issue where PNR queue placement failed to identify the correct category.
• PNR Creation: Issue resolution – date error when adding Ticketing/Timelimit entry
  • Resolved an issue with date calculation due to timezone error.
  • Added logging for improved internal monitoring.
• White label Form: Issue Resolution – TSA information SSR fails in the PNR
  • Resolved an issue where Trips submitted via White Label form failed to add the TSA SSR (DOB/Gender) information to the PNR.

Release Notes

Bug Fixes

• Fixed corporate rate issues
• Fixed issue where 7TAW ticketing time had to be set for central time
• Fixed issue with Amadeus basic fares showing when off
• Fixed Sabre bookings related to timeouts
• Fixed seatmaps issue for Southwest Airlines
• Fixed bulk upload issue where profile ID was not being included

AMGiNE – Features Released to Production

• JENi Traveler Experience: Feature for ‘Out of Policy’ confirmation messages
  • New feature configurable at the branch level.
  • When an out of policy option is selected, the user is prompted to confirm they are booking out of policy.
  • On the check out page, the user will have to check an additional box to confirm they are booking out of policy.
• Admin Tool: Feature to queue PNRs to an ‘Out of Policy’ queue
  • New feature to configure an ‘Out of Policy’ GDS queue at the branch level.
  • When a traveler selects an out of policy option the PNR will be queued to an ‘Out of Policy’ Queue.
• Admin Tool: Feature to remove ‘NOPRO’ (No Profile) remarks from the PNR
  • New Feature configurable at the branch level.
  • Currently, when booking an unprofiled traveler, the traveler information collected at check out is documented by default in the PNR remarks labelled as NOPRO.
  • This configuration will prevent the NOPRO remarks in the PNR.
• GDS: Sabre Session Management
  • Improvements to Sabre session management.
• Security: Credentials Management
  • Implemented Key Vault service for secure management of 3rd party credentials.
• Security: Credentials Validation
  • Implemented credential validation prior to entry to Key Vault service.
• Issue Resolution: Internal GDS emulator session management
  • Resolved an issue where GDS session connection is reset after each GDS command.
• Issue Resolution: Travelport+ hotel image display
  • Resolved an issue where hotel images were not displayed consistently in the hotel list.
• Issue Resolution: Date of Birth assignment for second traveler
  • Resolved an issue where changing the date of birth for traveler #2 or higher changed the date of birth for traveler #1 in error.
• Issue Resolution: Issue with Policy application on leg-by-leg flight selection
  • Resolved an issue where selecting one leg that is ‘In Policy’ and a second leg that is ‘Out of Policy’ would cause the bundled pricing to show ‘In Policy’ status in error.

AMGiNE – Features Released to Production

• JENi: Feature for Amgine hosted White Label search form for Travelers
  • New Feature that allows a traveler to initiate a request from an Amgine hosted form.
  • Our white label form allows the user to submit a request for travel (Air/Hotel/Car) for processing from a publicly available URL.
  • Traveler must be profiled and must authenticate via a code sent to their email address
  • This feature can be configured at the branch level so it is Account or Group specific.
  • On submission the request can be routed to an agent or we can push the user directly to our JENi Traveller experience.
  • Each branch is assigned a unique URL that can be sent to travelers
  • Travel policy group can be defaulted in configuration.
• PNR Creation: Feature to execute Sabre Commands at time of Profile Move
  • Allows more granular control over when Sabre commands are executed in the PNR creation process.
• Flight Search: Feature to support triggering search by cabin class as defined in policy
  • Added the ability for intent search to follow cabin class defined in policy.
  • If policy defines First Class to be ‘in policy’, the intent search will now specify First Class as a search parameter.
• Policy Rules: Feature to change Policy Rule for ‘Number of Stops’ to a specific integer entry
  • Change ‘Flight Number of Stops’ in Policy rule from dropdown ‘NonStop/MultiStop’ to specific integer selection.
  • This allows more granular control to remove 2 and 3 stop options from being selected as ‘In Policy’.
• Database: Assign aisle seat as the default in Air Configuration for all Branches
  • Assign aisle request by default, if no branch configuration previously exists.
• Security: Feature to clear authentication credentials when the TMC PCC IsAuthenticator flag is set to false
  • If GDS PCC configuration removes a PCC as an authentication PCC, existing authentication credentials are cleared.
• Issue Resolution: Email address with invalid characters caused the ‘Send Email’ button to fail
  • Emails with invalid characters are now sanitized (invalid characters are removed) prior to processing.
• Issue Resolution: Period character in custom fields causing PNR remark failure
  • Resolved an issue where a period character in a custom field configuration caused a failure in the PNR remark.
  • Custom fields now allow the period character (.)
• Issue Resolution: Cvent Event ID in an Inactive branch caused a live request to fail in an active branch
  • Resolved an issue where Cvent requests were not routed through the active Branch when two Branches had the same Cvent event code and one Branch was inactive.
  • Inactive branches are no longer considered when searching for Cvent event id match.
• Issue Resolution: Resolved an issue where one sold out flight triggered all flights to show sold out
  • Resolved an issue where adding more flights to Selected Options showed all flights as Fully Booked when availability had only one fully booked flight.

AMGiNE – Features Released to Production

• JENi: New Feature – Modify Intent – AI Conversational Mode
  • New feature to allow AI conversational mode in the Modify Intent Screen
  • This option is configurable at the branch level.
  • Users can now enter requests such as: ‘Change outbound date to 03Sep’
• Admin Tool: New Feature – Ability to add Branch expiry dates
  • Ability to set a future expiry date for a branch
  • Upon expiry, branch status is set to ‘inactive’ and the branch is removed from branch drop down lists
  • Agent Experience filters will no longer display the branch
  • Branches can be re-activated at any time if necessary
• JENi: Guest workflow – Known Traveler Number – Country of Issue – list
  • In the check out screen, for Know Traveler Number, the country of issue field has been changed to a drop down list of only US and CA as the program is limited to these two countries.
• Custom Fields: New variable for Flight LLF-Lowest Logical Fare
  • Custom Fields now supports the option to record the LLF value in the PNR
  • The LLF value can be calculated as the lowest available fare or the lowest available fare excluding certain airlines. (eg. F9 frontier)
  • The LLF value can be added to the PNR in any required remark format
• GDS: Amadeus – Custom Field support for updating Name Reference
  • Ability to update name reference information in the Amadeus PNR

• Email Processing: Issue Resolution – processing delay – attachments
  • Resolved an issue where requests with an attached file would stay in received state for 5 minutes before transitioning to drafted/drafting failed
• JENi: Issue Resolution – Navigation
  • Resolved an issue where Sticky Breadcrumbs navigation was stopping user from accessing AI Filters for Hotels

Release Notes

AMGiNE – Features Released to Production

• Block Air: Auto pin block flights in the options list
  • Changes to auto pin block air flight option as the 1st option when Block Booking is available.
• Bulk Air Upload: Issue with Flight Destination ingestion
  • Resolved an issue where Flight Destination-By-Airport code was applied to all flights instead of Outbound/Inbound flight specifically.
• JENI: Issue with out of budget flight selection
  • Resolved an issue where travelers could not confirm flights that are out of budget after trying to shop or select other recommendations.
• JENi: Issue with date order in Modify Intent
  • Resolved an issue where incorrect date order error is shown for one-way flights with other segments in Jeni Modify Intent.
• GDS: GDS SSR DOCS request failures
  • Resolved an issue where SSR DOCS requests would fail on hyphenated names. Removed hyphen and any non alpha characters from names when adding SSR DOCS remarks to PNR.
• JENi: FOP for Guest not added to PNR
  • Resolved an issue where FOP entered for a Guest Traveler in JENi was not added to the PNR when the request originated in Cvent.
• Option Selection: Issue Resolution
  • Resolved an issue where scoring for flight itineraries were not applied correctly.
• Admin Tool: Incorrect record count appears when filters applied
  • Resolved an issue where an incorrect number of records are displayed when a filter is selected.
• Agent Experience: Intermittent “Something went wrong” message
  • Resolved an issue where itineraries in Suspensed/Booked/Booking Failed state caused a “Something Went Wrong” message to appear.

AMGiNE – Features Released to Production

• JENi: Middle Name Display from Shell PNR
  • Feature to show Middle Name for a traveler in Jeni when Shell PNR is enabled.
• JENI: Customizable Text – Confirmation Screen / Agent Assistance
  • Feature to allow Customizable text for the following sections in JENi:
    • Confirmation Screen – Acknowledgment text prior to booking.
    • Request Assistance – Description text in the Request Assistance screen.
• Admin Tool: Policy configuration – Copy/Paste functionality
  • Feature to allow copy/paste of policies in policy tool.
• Block Air: Auto pin block flights in the options list
  • Feature to auto pin block air flight option as the 1st option when Block Booking is available.
• Agent Experience: Issue Resolution
  • Resolved an issue where maximum budget policy rule gets removed when the itinerary is declined by a Traveler and taken over by an Agent.
• JENi: FOP for Guest not added to PNR
  • Resolved an issue where FOP entered for a Guest Traveler in JENi was not added to the PNR when the request originated in Cvent.
• PNR: Booking Failure due to OTH segment date calculation
  • Resolved an issue where Sabre flight bookings were failing for date requests too far in the future. Date calculation for OTH segment caused an out of sequence itinerary error.
• JENi: Travel workspace endpoint issue
  • Resolved an issue for API users where the Travel Workspace endpoint for Decline and Approval was not working correctly.
• Agent Experience: Corporate Air Rate not displaying
  • Resolved an issue where Corporate Air rates failed to appear for connecting flights.

Release Notes

Features:

• Added support for Travelport+ in FOP
• Added support for Shell PNR in FOP
• Added more remark support in Amadeus
• Added booking confirmation support when performed in Jeni onlt

Bug Fixes

• Fixed bug where +1 in emails caused notifications to fail
• Fixed bug where adding a CC to the PNR where Sabre would show “Invalid Entry”
• Fixed bug where search filter within Third Party Connectors would only display individual pages

AMGiNE – Features Released to Production

• PNR: Feature to Add FOP when Shell PNR is already created
  • Ability to collect a Credit Card at check out and add the card to a shell PNR created when the request is received. The Shell PNR can be created by AMGiNE or through an external process.
• GDS Amadeus: Feature to support PNR manipulation via SOAP API calls
  • Feature to add remarks to the Amadeus PNR using API calls.
• Feature to add Check In and Check Out time for Hotels in Jeni
  • Display Check In and Check Out times in JENi displays.
• Scaling Infrastructure: Content Pods
  • Resolved an issue for Content Pods consuming Memory.
• PNR: Post Booking Validator
  • Bug fix where Post Booking Validator for Cars displayed incorrect pickup and drop off times.
• PNR: OTH Segment
  • Bug fix where bookings were failing due to incorrect OTH segment date calculation on long stay itineraries.
• Scaling Infrastructure: Block Bookings
  • Bug fix where Fly America with Block Booking caused Content Pods to restart.
• API: Webhook Payload
  • Bug fix where Webhook Payload is missing Serviced Entity Branch GUID.
• Agent Experience: Help Option
  • Bug fix where help button does not open the mail to options.
• Scaling Infrastructure: White Label form
  • Bug fix where white label form autocomplete master data calls create a race condition. Failure to reload prevented the airport codes from appearing.
• Admin Tool: Branch display in Connectors
  • Bug fix where incorrect count is being displayed for Number of Branches.
• Agent Experience: Booking fail on TripID Taken over by Agent
  • Bug fix where itinerary taken over by agent from a traveler had issues with booking as the traveler selection was still available in the pinned itinerary.

AMGiNE – Features Released to Production

• GDS: Amadeus
  • Amadeus is now a supported GDS for Air Only non NDC bookings.
• Group: Block Bookings for Sabre
  • Block bookings for groups are now supported for Sabre.
  • Ability to manage block space from a passive or live PNR and present these flights for travelers to select in our JENi Traveler Experience.
  • PNR is updated with name fields as travelers book block.
  • Ability to download traveler list from our Agent Experience.
• Ranking: Expanded support for Prime Numbers Technology
  • For Agencies using Prime Numbers we now receive more detailed trip level information that allows us to favor flight/hotel/car options that a traveler or corporate account have previously booked.
• API: Enhanced Webhook Push action to all notification types
  • Expanded API notification options.
• JENi Traveler Experience: Guest Fields Read Only when Shell PNR creation is enabled
  • When Shell PNR creation is active we create a Shell PNR prior to sending options to an Agent or a Traveler. Name information is already defined for the PNR.
  • Since the PNR is already created, we must disable changes to any guest name fields in Agent Experience and Jeni.
• JENI Traveler Experience: Automatic Seat Selection – Sabre
  • If a traveler fails to select seats at checkout, we will attempt to auto select seats.
  • We can default to Aisle or Window preference on a per branch basis.
  • If the preferred seat is not available Sabre will attempt to select the best available seat.
  • Seat selection may still fail if Sabre is unable to select a seat.
• Agent Experience: Exclude leg-by-leg flights when a bundled flight is available
  • Configurable option to automatically default to bundled pricing when available.
  • Leg by Leg pricing will only be shown when a bundled option is not available.
• Agent Experience: Hotel Name Search – translate ‘&’ to ‘and’
  • GDS data uses the text ‘&’ interchangeably with the word ‘and’
  • Introduced additional search to find these hotels when you search with ‘&’ but the hotel name contains ‘and’
• Agent Experience: Added QHO airport code to Master Data
  • GDS search now accepts city code QHO for Houston area airports
• Bug Fix: Policy filter was not correctly applied to bundled fares
• Bug Fix: Availability check for leg-by-leg itinerary would cause the itinerary to be stuck in booking state
• Bug Fix: In some cases, itinerary states were not being updated in the DB properly

Release Notes

Features:

• Upgraded our .NET infrastructure
• Updated features using PNR builder

Bug Fixes

• Fixed bug for masking client credentials in TMT
• Fixed bug where custom fields marked as not visible are showing up using bulk upload
• Fixed bug where traveler profile email flag does not update cache, using an older value

Release Notes

Features:

• Added ability to disable hotel and car options in modify intent
• Added vertical scrolling bars in fare selection to help with lower resolution and zoomed screens

Bug Fixes

• Fixed bug where baggage info would not load
• Fixed issue where 2 fares from the same flight would cause an incorrect budget calculation
• Fixed bug to remove retry mechanisms for Sabre
• Fixed bug where lower fare for bundled flights is only displayed after the page is refreshed

Release Notes

Features:

• Added API credential generation
• Added ability to select confirmation redirect at the branch level
• Added policy brand filters for Travelport

Bug Fixes

• Fixed bug with Travelport where Corporate IDs were not applied to bundled rates
• Fixed issue with flight arrival/departure times were not being used for car bookings

Release Notes

Features:

• Added transformation abilities for Cvent requests
• Added ability to transition itineraries to suspense when shell PNR creation fails
• Updated OTH segments dates from 230 days to 150 days while creating PNR
• Created sticky bar for breadcrumbs navigation in JENi
• Added flags to notification rules for webhooks

Bug Fixes

• Fixed bug delated to disabling search when dates are out of order in JENi
• Fixed bulk upload bugs
• Fixed bug where flight filters stop showing all options

Release Notes

Features:

• Added breadcrumb navigation in Jeni to a sticky bar
• Added feature to expose release notes to more users

Bug Fixes

• Fixed issue with incorrect emails being unable to be changed
• Fixed Jeni AI mobile issues
• Fixed issue with total price not being calculated correctly with variance settings
• Fixed issue with content fetch and LLM settings

Release Notes

Features:

• Added better support for loyalty card numbers for hotels and cars
• Updated Angular to version 20
• Added ability to queue out of policy into a new queue

Bug Fixes

• Fixed keywords being case sensitive in bulk upload
• Fixed issue with unsupported characters in UpdatePNR that caused failures

Release Notes

Features:

• Added modify intent restrictions for group air
• Added bulk upload improvements

Bug Fixes

• Fixed hotel filters in Agent Experience
• Fixed issue where notes were not being added to the email body from API requests
• Fixed issue where sessions were not being closed in Sabre
• Fixed issue where itinerary goes into a closed state when declined and agent is unable to reopen it

Release Notes

Features:

• Added more external PNR capabilities
• Added additional notes that can be added to the email body

Bug Fixes

• Fixed seatmaps issues
• Booking failures due to UC SEG STATUS NOT ALLOWED
• Various Cvent bugs
• Bulk upload issues

Release Notes

Features:

• Added a fallback to Seatmaps if no plane data is available
• Added additional Cvent configuration options
• Added ability to exclude code share flights
• Added profile search capabilities in Agent Experience for Travelport+
• Increased Agent GDS fields to support more characters
• Updated messaging in processing screens

Bug Fixes

• Fixed several error messages in JENi
• Fixed issue with booking where legs have multiple stops
• Fixed issue with bookings when failed to price due to no response from W/TA

Release Notes

Features:

• Upgraded stability across the platform
• Added basic form of payment capabilities
• Added ability to exclude code share flights
• Added ability to make JENi page title configurable

Bug Fixes

• Fixed bug where guest traveler name did not reflect in seat selection
• Various Cvent fixes
• Fixed bug with direct to traveler being unable to modify intent

Release Notes

Features:

• Added availability checks on JENi – Sabre only
• Added ability to disable share itinerary at the branch level
• UX changes in JENi, making it easier for travelers to navigate

Bug Fixes

• System updates to reduce booking issues
• Fixed incorrectly displayed refundability messaging

Release Notes

Features:

• Added more approval flow functionality

Bug Fixes

• Fixed webhook firing issues
• Fixed issue where storing emails in the PE fields

Release Notes

Features:

• Added ability to make names read only in JENi for guest users
• Made a change for TMC Agents display to be more intuitive

Bug Fixes

• Fixed several memory issues
• Fixed issue where guest fields weren’t displaying in some situations
• Fixed several Cvent related bugs

Release Notes

Features:

• Added Genders “X” and “U” support
• Added more validation at the confirmation screen for missing information
• Added a loading screen after clicking “confirm” to avoid double submissions

Bug Fixes

• Fixed webhook notification issues
• Fixed minor issues with modify intent
• Fixed bug where agents were unable to access Agent Experience upon login
• Fixed issues with budgets

Release Notes

Features:

• Added Front classification capabilities
• Added ability to modify your search parameters in Jeni
• Added cabin/class of service and flight total to preview email templates

Bug Fixes

• Fixed issues with policies

Release Notes

Features:

• Added ability to display only discounted rates
• Added ability to display out of policy items if approved by an agent

Bug Fixes

• Fixed issues with itineraries getting stuck in curating
• Fixed various policy issues
• Fixed issue when selecting bundled fares incorrectly selects the right one
• Fixed hotel cancellation and non refundable labels
• Fixed issue with request asisstance not going to the correct page

Release Notes

Features:

• Improved Request History functionality
• Improved send to email functionality
• Improved webhook functionality

Bug Fixes

• Fixed issues with itineraries getting stuck in curating
• Fixed issue with Sabre emails not accepting @ in email fields
• Fixed issue where bookings would get stuck due to guest phone number missing
• Fixed issues where clicking a checkbox would select the box under

Release Notes

Features:

• Enhanced logging capabilities for Bulk Upload requests
• Added guest email recipient capabilities
• Added frequent flier and seat preferences for guest bookings

Bug Fixes

• Fixed issue with for Travelport+ SSR commands
• Fixed issue with itinerary states getting stuck

Release Notes

Features:

• Optimized loading times for fare family calls
• Added airline record locator and corporate rates to the request history
• Added custom policy URLs
• Extended trip expirations when new intent is searched

Bug Fixes

• Bug fix for when radio button was not selectable for Guest
• Bug fix to for “API calls quota exceeded”

Release Notes

Features:

• Updated user interface with new design and layout enhancements – Jeni 2.1

  • Jenny 2.1 is a significant update to our existing travel booking system (Jeni 2.0) – it includes several key improvements that include

    • Improved flight screens with clearer UI and functionality

    • Enhanced hotel and car booking interfaces

    • Improved performance when displaying fares for the first 10 selected flights

• Updated validation logic for Known Traveler Number field to support alphanumeric input

• Enabled display of corporate rates

• Added new API endpoint to generate Client ID and Client Secret for travel management companies (TMCs)

• Separated API endpoints to distinguish between intent-based and conversation-based flow

• Proof of concept to support itinerary creation via messaging platforms like WhatsApp and Slack

• New configuration option for administrators to make the “Preferred” scoring parameter optional

• Added support to include Policy Rule IDs and group identifiers in policy-related responses

Bug Fixes

• Itineraries now refresh correctly if accessed after extended periods

• Queue processing now correctly applies the appropriate PCC

• Traveler profile information no longer required when already available from the request

Release Notes

New Features
– Feature to allow a Profiled Traveler to send in requests from CVENT
– Feature to allow a request to be sent in via EMAIL from CVENT.
– Feature for supporting Multipax for Sabre

Bug Fix
– Resolved an issue where an itinerary would not open in Jeni if more than 12 hours had passed.

Release Notes

New & Enhanced Capabilities

• Policy transparency – Users can now open any policy rule directly from a trip by passing the Serviced Entity and Policy IDs.

Fixes & Stability

• Corrected supplier-code selection when only corporate rates are configured (no airline contracts).

• Event-management integration (Cvent)

  • Eliminated duplicate requests when a registrant is removed and added again.

  • Guest traveler names containing non-alphabetic characters no longer block bookings.

• Bundled-rate budgets now calculate and apply accurately every time.

Release Notes

New Features

• Expanded airline retailing support for seamless direct-connect bookings.

• Agent filter to instantly see which team members have touched an itinerary.

• Passenger-name search for faster trip information look-ups.

Fixes & Enhancements

• Eliminated the rare infinite-loading screen after version updates.

• Corrected fare-policy calculations for consistently accurate compliance results.

Release Notes

Features:

• Feature to add support for Agent Queues
• Feature to add support for Agent Experience name customization for Agents.
• Feature to populate Subject field with Lastname/Firstname.
• Feature to allow Agents to seleect and view multiple SEB in Agent Experience.
• Feature to add Passenger Name in itinerary list for Agent Experience
• Feature to explicitly ignore defined guest fields for Guest
  
  Bug(s)
• Bug fix where users with TMC Admin and Agent privileges could not upload files for Bulk Upload
• Bug fix to support NDC bookings

Release Notes

Features:

• Feature to implement minimum connection time in intent
• Feature to restrict DOB of a traveler under 18 years Feature to Auto suspense itinerary for Direct to Traveler if the pin is out of policy
• Feature to add Custom Messaging for itinerary in Jeni when the the itinerary options are out of budget
• Changed the Time to Live for itineraries from 10 days to 21 days

Bug Fix
Fix for changing the wording in Booking Confirmation to not include “Your trip has been booked”

Release Notes

Features:

• Feature for when Classification Only requests come in and if it is Not Travel Related then send it to the DPA for Verification and suspense all other Classified requests
• Feature to allow Dash and Period for First/Middle/Last Name
• Feature to hide the budget bar when the flag for Show Pricing is enabled
• Feature to ingest encrypted credit card and add it to PNR as a FOP (Form of payment)
• Feature to include Non-Stop parameter to all default flight searches
• Feature to support creation of different itineraries when the travelers in the same request in CVENT has different flight locations
• Feature to enable Availability for Sabre customers
• Feature to restrict AND items to the type of root element in Policy ToolBug Fixes
• Bug fix for when Agents were not able to select a different traveler in edit mode
• Bug fix to change the error message in Growl to not show Amgine

Release Notes

Features:

• No Plane Change:
  Accuratly indicates when a layover does not require a plane change
• LLM Enhancemnts:
  Added improvements to our LLM model
• Store multiple PQ:
  Added ability to store multple PQ to the PNR
  

Bug Fixes:

• Multistops showing incorrect country code:
  Fixed bug where multi stops had an incorrect country code

Release Notes

Features:

• Agent App Rebranding:
  Began rebranding Agent App to Agent Experience
• Seatmaps on Jeni:
  Improved seatmaps functionality on Jeni
• Decline reason sorted:
  Sorted decline reasons to be alphabetical , added additional reasons
  

Bug Fixes:

• Policy Validator:
  Fixed some bugs in the policy validator

Release Notes

Features:

• Ampliforce Custom Field Support
  Added support in Ampliforce to absorb custom fields
• Classification Updates:
  Added more classification enhancements to improve accuracy
• Sabre Availability:
  Added availablity checks for Sabre
• Additional Airports addedr
  

Bug Fixes:

• Seatmaps Fixes:
  Fixed issue where lavatory would show up as an available seat
• Budgets Messaging:
  Added a message when no options available for the budget
• Cvent Guest missing DOB:
  Fixed issue where the DOB wouldn’t pull for guest travelers

Release Notes

Features:

• Cvent Registration Type Support
  Added support for passing through registration types in Cvent
• Direct to traveler takeover:
  Added support for agents to take over itineraries in direct to traveler mode
• Jeni Enhancements:
  Removed unnecessary filters and moved consent box to more conspicuous location

Bug Fixes:

• Policy time constraints:
  Fixed issue where set date cannot be set with an equal parameter
• Jeni Mobile:
  Removed extra blank screen in leg selection
• Corporate Rate Pinning:
  Fixed issue where multiple pins were created when corporate rates were used

Release Notes

Features:

• Worldspan Profile Fetch:
  Added functionality for Worldspan to update profiles
• Jeni – Options Loading Screen:
  Added messaging to indicate what the system is loading as travelers wait.
• Save State:
  Booking arrangements will now save in Jeni when leaving the page. It will return to previously selected items.
• Seatmaps Visual Improvements:
  Added several visual improvements to the seatmaps experience

Bug Fixes:

• Jeni Redirect:
  Fixed issue where traveler was not redirected to summary page after flight selection
• Jeni Guest Information:
  Fixed issue where guest information would show for profiled travelers
• Cvent Duplicate:
  Fixed where Cvent would cause a duplication and crash in the system

Release Notes

Features:

• Budgets:
  Added the ability to provide a budget in Agent App and TST. TST has the option to not display pricing.
• Seat Maps (Non Paid):
  Added a Seat Map selection option for non-paid seats at the book in GDS page. If data is not available, a seat map preview will show.
• Availability:
  We now perform a seat and price availablity check prior to booking in the GDS. If availablity or price has changed before thresholds, other options will be given
• Multi Passengers (Guest):
  Added the ability to add guest information for multiple passengers in a PNR
• Airport Selection:
  Added more support for some airports in GDS systems

Bug Fixes:

• Guest information visual error:
  Fixed visual bug where button would appear over guest input fields
• Policy Tool:
  Fixed issue where policies were overlapping

Release Notes

Features:

• Cvent Multiple Passengers:
  Added the ability to pass multiple passengers through Cvent

Bug Fixes:

• Separate PNR:
  Fixed bug where booking gets stuck when separate PNR is selected
• Loyalty Card:
  Fixed issue where loyalty card was not being added to the PNR
• Cvent profile not being moved:
  Fixed issue where corporate profile was not being moved to the PNR
• Multiple Guest Send by Email:
  Fixed issue where sending by email when multiple guests were selected was blocked out

Release Notes

Features:

• Time Constraints:
  Added the ability to add policy rules around arrivals and departures

Bug Fixes:

• Guest Settings:
  Fixed issue where guest settings are not being properly displayed based on set flags
• TSA Information in PNR:
  Fixed issue where TSA information was not being added to the PNR
• Ticketing time limit in PNR:
  Fixed issue where the TTL was not correctly being added to the PNR
• Hotel Loyalty Cards:
  Fixed issue where hotel bookings would fail due to hotel loyalty cards

Release Notes

Features:

• Additional Front Support:
  Added the ability to support multiple external IDs and CC/BCC email reply action
• Salesforce Image Attachments:
  Added support for Salesforce to include images in the workflow
• Updated Classifications
  Added additional classification flags and refactored code for better performance

Bug Fixes:

• White Label – Guest Policy:
  Fixed issue when assigning guest policies when using the generic form
• Car bookings not including corporate discount code
  Fixed issue when booking a car using a corporate discount would not include the discount code in a non-airport location
• Sorting and Filtering
  Fixed issues related to sorting and filtering searches
• Policy not showing inbound flight
  Fixed an issue where the policy would display only the outbound flight

Release Notes

Bug Fixes:

• Allow guest policy configurations in a service entity associated with multiple branches:
  Fixed issue where guest policy configurations we’re incorrectly loading in service entities with multiple branches

Release Notes

Feature Releases:

• A new feature allows the send-by-email dialog box to be optional, configurable via a system setting.
• Masking service for sensitive travel data has been enabled.
• Per Diem adjustments now take into account hotel check-in and check-out dates to ensure accurate policy application.

Bug fixes:

• • Car bookings for private terminal car rentals are now functioning correctly.
  • Custom fields for certain travel requests are no longer failing.
  • Cabin class selections are now correctly processed when multiple options are provided.
  • Refundable flights are displayed properly when the refundable option is selected.
  • Corporate rate filters now display alternatives based on the matching airlines configured in the system.

Release Notes

New Features:

• Enhanced Email Selection for Itinerary Recommendations:
  Users can now choose from a broader range of email addresses when sending out itinerary recommendations, improving flexibility in client communication.
• Improved Supported for Date Formats in Bulk Imports:
  Bulk data imports now support a wider variety of data formats, making it easier to accommodate different data sources and improve efficiency in handling large datasets
• Auto-Suspension for Non-Local Itineraries:
  The platform now includes an automated feature that suspends itineraries not linked to a specific geographic region, enhancing compliance and operational efficiency
• Branch-Level Customization for Interface Design:
  We have added options for branch-specific customization of headers and color schemes within TST, enabling a more tailored experience for different teams or branches.
• Enhanced User Interface for Action Buttons:
  A visual enhancement has been made for action buttons, with boarded styling that improves clarity and usability across different travel management workflows.
• New Payment Solution Integration:
  TST now supports Sabre Wallet, enhancing payment options and user convenience.

Bug Fixes:

• Continuous Loading Issue with Alternatives Filter:
  Fixed an issue where clearing the filter on alternatives caused the options to load indefinitely, enhancing user experience in navigation.
• Agent and GDS ID Missing in Verification Notes:
  Addressed a bug where Agent Name and Agent GDS ID were not added to notes when an itinerary was in the verification state, ensuring all necessary information is recorded.
• Improved Emulation for Guest Information Capture:
  Resolved an issue emulation did not correctly capture guest information, ensuring all data is accurately reflected in operational workflows
• Resolved Errors related to Traveler remarks and Interface Interactions:
  Fixed an error that occurred when removing traveler remarks, ensuring a smoother experience when adjusting itinerary details.
• Cvent Event Processing Limits:
  Updated Cvent integration to prevent issues where events were not processed due to reaching the free-tier request cap, ensuring consistent data flow for event management.
• Corrected Booking Options for Flights
  Fixed an issue where only basic fares were available for booking, ensuring appropriate fare classes are booked as per user selections.