AMGiNE – Features Released to Production

• JENi Traveler Experience:  Feature for ‘Out of Policy’ confirmation messages
  • New feature configurable at the branch level.
  • When an out of policy option is selected, the user is prompted to confirm they are booking out of policy.
  • On the check out page, the user will have to check an additional box to confirm they are booking out of policy.
• Admin Tool:  Feature to queue PNRs to an ‘Out of Policy’ queue
  • New feature to configure an ‘Out of Policy’ GDS queue at the branch level.
  • When a traveler selects an out of policy option the PNR will be queued to an ‘Out of Policy’ Queue.
• Admin Tool: Feature to remove ‘NOPRO’ (No Profile) remarks from the PNR
  • New Feature configurable at the branch level.
  • Currently, when booking an unprofiled traveler, the traveler information collected at check out is documented by default in the PNR remarks labelled as NOPRO.
  • This configuration will prevent the NOPRO remarks in the PNR.
• GDS:  Sabre Session Management
  • Improvements to Sabre session management.
• Security: Credentials Management
  • Implemented Key Vault service for secure management of 3rd party credentials.
• Security: Credentials Validation
  • Implemented credential validation prior to entry to Key Vault service.
• Issue Resolution:  Internal GDS emulator session management
  • Resolved an issue where GDS session connection is reset after each GDS command.
• Issue Resolution:  Travelport+ hotel image display
  • Resolved an issue where hotel images were not displayed consistently in the hotel list.
• Issue Resolution:  Date of Birth assignment for second traveler
  • Resolved an issue where changing the date of birth for traveler #2 or higher changed the date of birth for traveler #1 in error.
• Issue Resolution: Issue with Policy application on leg-by-leg flight selection
  • Resolved an issue where selecting one leg that is ‘In Policy’ and a second leg that is ‘Out of Policy’ would cause the bundled pricing to show ‘In Policy’ status in error.

AMGiNE – Features Released to Production

• JENi:  Feature for Amgine hosted White Label search form for Travelers
  • New Feature that allows a traveler to initiate a request from an Amgine hosted form.
  • Our white label form allows the user to submit a request for travel (Air/Hotel/Car) for processing from a publicly available URL.
  • Traveler must be profiled and must authenticate via a code sent to their email address 
  • This feature can be configured at the branch level so it is Account or Group specific.  
  • On submission the request can be routed to an agent or we can push the user directly to our JENi Traveller experience.
  • Each branch is assigned a unique URL that can be sent to travelers 
  • Travel policy group can be defaulted in configuration.
• PNR Creation:  Feature to execute Sabre Commands at time of Profile Move
  • Allows more granular control over when Sabre commands are executed in the PNR creation process.
• Flight Search: Feature to support triggering search by cabin class as defined in policy
  • Added the ability for intent search to follow cabin class defined in policy.
  • If policy defines First Class to be ‘in policy’, the intent search will now specify First Class as a search parameter.
• Policy Rules: Feature to change Policy Rule for ‘Number of Stops’ to a specific integer entry
  • Change ‘Flight Number of Stops’ in Policy rule from dropdown ‘NonStop/MultiStop’ to specific integer selection. 
  • This allows more granular control to remove 2 and 3 stop options from being selected as ‘In Policy’.
• Database:  Assign aisle seat as the default in Air Configuration for all Branches
  • Assign aisle request by default, if no branch configuration previously exists.
• Security: Feature to clear authentication credentials when the TMC PCC IsAuthenticator flag is set to false
  • If GDS PCC configuration removes a PCC as an authentication PCC, existing authentication credentials are cleared.
• Issue Resolution:  Email address with invalid characters caused the ‘Send Email’ button to fail
  • Emails with invalid characters are now sanitized (invalid characters are removed) prior to processing.
• Issue Resolution:  Period character in custom fields causing PNR remark failure
  • Resolved an issue where a period character in a custom field configuration caused a failure in the PNR remark.   
  • Custom fields now allow the period character (.)
• Issue Resolution:  Cvent Event ID in an Inactive branch caused a live request to fail in an active branch
  • Resolved an issue where Cvent requests were not routed through the active Branch when two Branches had the same Cvent event code and one Branch was inactive.
  • Inactive branches are no longer considered when searching for Cvent event id match.
• Issue Resolution: Resolved an issue where one sold out flight triggered all flights to show sold out
  • Resolved an issue where adding more flights to Selected Options showed all flights as Fully Booked when availability had only one fully booked flight.

AMGiNE – Features Released to Production

• JENi:  New Feature – Modify Intent – AI Conversational Mode
  • New feature to allow AI conversational mode in the Modify Intent Screen
  • This option is configurable at the branch level. 
  • Users can now enter requests such as: ‘Change outbound date to 03Sep’
• Admin Tool:  New Feature – Ability to add Branch expiry dates
  • Ability to set a future expiry date for a branch
  • Upon expiry, branch status is set to ‘inactive’ and the branch is removed from branch drop down lists
  • Agent Experience filters will no longer display the branch
  • Branches can be re-activated at any time if necessary
• JENi: Guest workflow – Known Traveler Number – Country of Issue – list
  • In the check out screen, for Know Traveler Number, the country of issue field has been changed to a drop down list of only US and CA as the program is limited to these two countries. 
• Custom Fields: New variable for Flight LLF-Lowest Logical Fare
  • Custom Fields now supports the option to record the LLF value in the PNR
  • The LLF value can be calculated as the lowest available fare or the lowest available fare excluding certain airlines. (eg. F9 frontier)
  • The LLF value can be added to the PNR in any required remark format
• GDS:  Amadeus – Custom Field support for updating Name Reference
  • Ability to update name reference information in the Amadeus PNR

• Email Processing: Issue Resolution – processing delay – attachments
  • Resolved an issue where requests with an attached file would stay in received state for 5 minutes before transitioning to drafted/drafting failed
• JENi:  Issue Resolution – Navigation
  • Resolved an issue where Sticky Breadcrumbs navigation was stopping user from accessing AI Filters for Hotels

Release Notes

AMGiNE – Features Released to Production

• Block Air:  Auto pin block flights in the options list
  • Changes to auto pin block air flight option as the 1st option when Block Booking is available.
• Bulk Air Upload:  Issue with Flight Destination ingestion
  • Resolved an issue where Flight Destination-By-Airport code was applied to all flights instead of Outbound/Inbound flight specifically.
• JENI: Issue with out of budget flight selection
  • Resolved an issue where travelers could not confirm flights that are out of budget after trying to shop or select other recommendations.
• JENi: Issue with date order in Modify Intent
  • Resolved an issue where incorrect date order error is shown for one-way flights with other segments in Jeni Modify Intent.
• GDS:  GDS SSR DOCS request failures
  • Resolved an issue where SSR DOCS requests would fail on hyphenated names.   Removed hyphen and any non alpha characters from names when adding SSR DOCS remarks to PNR.
• JENi:  FOP for Guest not added to PNR
  • Resolved an issue where FOP entered for a Guest Traveler in JENi was not added to the PNR when the request originated in Cvent.
• Option Selection:  Issue Resolution
  • Resolved an issue where scoring for flight itineraries were not applied correctly.
• Admin Tool:  Incorrect record count appears when filters applied
  • Resolved an issue where an incorrect number of records are displayed when a filter is selected.
• Agent Experience:  Intermittent “Something went wrong” message
  • Resolved an issue where itineraries in Suspensed/Booked/Booking Failed state caused a “Something Went Wrong” message to appear.

AMGiNE – Features Released to Production

• JENi:  Middle Name Display from Shell PNR
  • Feature to show Middle Name for a traveler in Jeni when Shell PNR is enabled.
• JENI: Customizable Text – Confirmation Screen / Agent Assistance
  • Feature to allow Customizable text for the following sections in JENi:
    • Confirmation Screen – Acknowledgment text prior to booking.
    • Request Assistance – Description text in the Request Assistance screen.
• Admin Tool:  Policy configuration – Copy/Paste functionality
  • Feature to allow copy/paste of policies in policy tool.
• Block Air:  Auto pin block flights in the options list
  • Feature to auto pin block air flight option as the 1st option when Block Booking is available.
• Agent Experience:  Issue Resolution
  • Resolved an issue where maximum budget policy rule gets removed when the itinerary is declined by a Traveler and taken over by an Agent.
• JENi:  FOP for Guest not added to PNR
  • Resolved an issue where FOP entered for a Guest Traveler in JENi was not added to the PNR when the request originated in Cvent.
• PNR:  Booking Failure due to OTH segment date calculation
  • Resolved an issue where Sabre flight bookings were failing for date requests too far in the future.  Date calculation for OTH segment caused an out of sequence itinerary error.
• JENi:  Travel workspace endpoint issue
  • Resolved an issue for API users where the Travel Workspace endpoint for Decline and Approval was not working correctly.
• Agent Experience:  Corporate Air Rate not displaying
  • Resolved an issue where Corporate Air rates failed to appear for connecting flights.

Release Notes

Features:

• Added support for Travelport+ in FOP
• Added support for Shell PNR in FOP
• Added more remark support in Amadeus
• Added booking confirmation support when performed in Jeni onlt

Bug Fixes

• Fixed bug where +1 in emails caused notifications to fail
• Fixed bug where adding a CC to the PNR where Sabre would show “Invalid Entry”
• Fixed bug where search filter within Third Party Connectors would only display individual pages